At Mohona, we strive to provide high-quality products. We do offer refunds under specific conditions as outlined below.
1. Refund Eligibility
You may be eligible for a refund only under the following circumstances:
• The item you received is significantly different from the description provided.
• You received the wrong item.
2. How to Request a Refund
If you believe your order qualifies for a refund, follow these steps:
1. Contact us within 48 hours of receiving the order at Anzabdulla1@gmail.com.
2. Provide clear photos or videos showing the issue with the product.
3. Our team will review your request and respond within 2-3 business days.
3. Refund Process
• If your refund request is approved, the refund will be processed to your original payment method within 5-7 business days.
• Shipping fees are non-refundable unless the return is due to our error.
• If applicable, we may request you to ship the incorrect/damaged product back to us before processing the refund.
4. Exceptions
• Items marked as “Final Sale” or “As-Is” are not eligible for refunds.
• We are not responsible for damages caused by improper handling or washing after delivery.
5. Contact Us
For any questions about our return and refund policy, please contact us at:
• Email: Anzabdulla1@gmail.com
• Phone: +916282991569
By making a purchase from Mohona, you acknowledge and agree to this Return and Refund Policy.