At Mohona, we aim to provide a seamless and efficient shipping experience for our customers. Please review our shipping policies below to understand how we process and deliver orders.
1. Shipping Locations
• We currently ship to all of india.
• If your location is not listed, please contact our support team to check availability.
2. Processing Time
• Orders are processed within 3-5 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Estimated Delivery Time
• We offer standard and express shipping options through India post, DTDC, Bluedart, Ekart etc.
• Estimated delivery time depends on the destination and selected shipping method:
o Standard Shipping: 14 to 21 business days.
o Express Shipping: 7 to 14 business days.
• Delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or holidays.
4. Shipping Charges
• Shipping charges vary based on the order weight, delivery location, and selected shipping method.
• The total shipping cost will be displayed at checkout before payment.
5. Order Tracking
• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can track your order using the provided tracking link.
6. Lost or Delayed Shipments
• If your order is delayed beyond the estimated delivery time, please contact our support team for assistance.
• Mohona is not responsible for lost packages due to incorrect shipping addresses provided by the customer.
7. Damaged or Missing Items
• If you receive a damaged or incomplete order, notify us within 5 days of delivery with clear photos.
• We will review your claim and provide a resolution based on our Return and Refund Policy.
8. International Shipping
• Currently, we do offer international shipping. If applicable, customs duties and taxes are the responsibility of the customer.
9. Contact Us
For any shipping-related inquiries, please contact us at:
• Email: Anzabdulla1@gmail.com
• Phone: +916282991569
By placing an order with Mohona, you acknowledge and agree to this Shipping Policy.