At Mohona, we understand that plans can change. To ensure a smooth shopping experience, we allow customers to cancel their orders under the following terms:
1. Order Cancellation Window
• Customers can cancel their order within 24 hours of placing it.
• Cancellation requests must be made by contacting us at Anzabdulla1@gmail.com with the order details.
• After 24 hours, the order will be processed, and cancellation will no longer be possible.
2. Cancellation Process
• Upon receiving your cancellation request, our team will review it and confirm whether it is eligible.
• If the order has not been processed or shipped, we will proceed with the cancellation.
• If the order has already been processed or shipped, we will be unable to cancel it.
3. Refund for Cancelled Orders
• Approved cancellations will be refunded to the original payment method within 5-7 business days.
• Any payment processing fees incurred during the transaction may be deducted from the refund amount.
4. Exceptions
• Orders containing items marked as “Final Sale” or “As-Is” cannot be cancelled.
• Custom or personalized items are not eligible for cancellation after payment has been processed.
5. Contact Us
For any questions regarding order cancellations, please contact us at:
• Email: Anzabdulla1@gmail.com
• Phone: +916282991569
By placing an order with Mohona, you acknowledge and agree to this Cancellation Policy.